Grievance Policy

If you have a concern about content, conduct, or moderation on Shiptionary, we want to hear about it.

How to raise a grievance

Email grievance@shiptionary.com with the following details:

• The URL or content you are reporting
• The reason for your concern (factual inaccuracy, defamation, harassment, etc.)
• Any supporting evidence or context
• Your name and a contact email so we can follow up

Our process

1. Acknowledgement within 2 business days.
2. Review of the reported content by our moderation team.
3. Action taken if the content breaches our community standards (edit, hide, remove, or escalate).
4. Resolution update sent to you within 10 business days.

What we do not do

We do not adjudicate factual disputes between reviewers and the companies/ships being reviewed. Reviews represent personal experience and are not independently verified by Shiptionary. If a review is genuinely defamatory or contains personally identifying information, see our Takedown Policy.